Clear Responsibility
Roles, permissions and decision ownership should be visible and enforceable.
Team & Leadership
Team & Leadership
Leadership principles for accountable teams, engineering service and customer support.
Field Capability
Engineers and service teams need training, parts visibility, schedules and accountable job records.
Customer Continuity
Team performance should protect machine uptime and customer production.
Learning Systems
Knowledge must be documented, reviewed and shared so capability grows beyond individuals.
